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KMID : 1104420210320030233
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Research in Community and Public Health Nursing
2021 Volume.32 No. 3 p.233 ~ p.242
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Influencing Factors Affecting Caregivers’ Service Quality for the Elderly with Dementia: Focusing on Dementia Knowledge, Work Value, and Job Performance Confidence
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Kim Doo-Ree
Kim Kwang-Hwan
Lee Soo-Yeon
Han Sun-Hee
Lee Gi-Ran
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Abstract
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Purpose: The purpose of this study was to verify influencing factors affecting service quality provided by caregivers working for the elderly with dementia.
Methods: Data were collected using a self-reported questionnaire from 214 caregivers in a long-term care facility in D city. The data were analyzed with service quality, dementia knowledge, work value, and job performance confidence. For data analysis, the descriptive statistics, t-test, one-way ANOVA, Pearson correlation coefficients, and multiple regression were performed using SPSS/WIN 21.0 program.
Results: There were significant differences in service quality depending on the health status. Factors influencing service quality were work value, and job performance confidence with R2 value of 38%. The highly influencing factors were work value, and job performance confidence.
Conclusion: The results of this study indicate that the effort to improve the service quality of caregivers should focus on work value and job performance confidence.
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KEYWORD
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Dementia, Aged, Caregivers, Quality improvement
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